Our Commitment to Your Privacy

At quintherialo, we understand that your privacy isn't just important—it's fundamental to building the trust that makes our business automation platform work for you. This policy explains exactly how we collect, use, and protect your information when you engage with our services. We've written this in plain English because privacy policies shouldn't require a law degree to understand.

Our approach is straightforward: we collect only what we need to provide excellent service, we use it responsibly, and we protect it seriously. This policy complies with the Australian Privacy Principles under the Privacy Act 1988, and we go beyond basic compliance to ensure your data remains secure and private.

Information We Collect

Information You Provide Directly

When you create an account or use our services, we collect information you voluntarily provide. This includes basic contact details, business information relevant to automation needs, and preferences for how our platform should work for you.

• Full name and business title for account setup and communication
• Email address and phone number for service delivery and support
• Business address and company details for compliance and billing
• Industry type and business size to customize automation recommendations
• Payment information processed through secure, encrypted channels
• Communication preferences and platform settings you configure
• Support requests and feedback you submit through our channels

Automatically Collected Information

Like most online platforms, we automatically collect certain technical information when you use our services. This helps us maintain security, improve performance, and provide personalized experiences. We collect this through standard web technologies and secure logging systems.

• IP address and general location for security and service optimization
• Browser type, version, and device information for compatibility
• Pages visited and time spent for platform improvement insights
• Feature usage patterns to enhance automation tools
• Session duration and interaction data for performance monitoring
• Referral sources to understand how users find our platform

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering and improving our business automation services. We don't use your data for purposes beyond what's necessary for our legitimate business operations and your service experience.

Information Sharing and Disclosure

We maintain a strict policy regarding information sharing. Your data stays within our secure systems unless sharing is absolutely necessary for service delivery or required by law. We never sell personal information to third parties or use it for advertising purposes outside our platform.

Service Providers

We work with carefully selected service providers who help us deliver our automation platform. These partners include cloud hosting providers, payment processors, and communication tools. All service providers sign comprehensive data protection agreements and can only access information necessary for their specific functions.

Legal Requirements

In rare circumstances, we may disclose information to comply with valid legal processes, court orders, or regulatory requirements. When possible, we notify users before disclosure unless legally prohibited. We maintain records of any such disclosures and limit them to the minimum information required.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement multiple layers of security controls, from encryption and secure transmission to access controls and regular security audits. Our security measures meet or exceed industry standards for business automation platforms.

• End-to-end encryption for all data transmission and storage
• Multi-factor authentication for account access and admin functions
• Regular security audits and penetration testing by third-party experts
• Employee background checks and privacy training for all staff
• Secure data centers with physical access controls and monitoring
• Automated backup systems with encryption and geographic distribution
• Incident response procedures for rapid security breach containment

While we implement robust security measures, we also encourage users to protect their own accounts by using strong, unique passwords and enabling two-factor authentication where available. Security is most effective when it's a shared responsibility.

Your Privacy Rights

Under Australian privacy law, you have comprehensive rights regarding your personal information. We make exercising these rights straightforward and provide clear procedures for each type of request. You don't need to provide a reason for most privacy requests.

To exercise any privacy right, contact our privacy team at info@quintherialo.world or use the privacy request form in your account settings. We verify your identity before processing requests and provide status updates throughout the process.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we retain the information necessary to provide business automation services. This includes your profile, preferences, automation configurations, and usage history that helps personalize your experience.

Inactive Accounts

If your account becomes inactive for 24 months, we begin our data retention review process. We'll contact you at your registered email address before making any changes to your data. You can reactivate your account at any time during this period to maintain full data retention.

Legal and Business Records

Some information must be retained longer for legal compliance, including financial records, tax documentation, and certain business communications. We maintain these records according to Australian regulatory requirements and delete them once retention periods expire.

International Data Transfers

quintherialo primarily stores and processes data within Australia using local data centers and cloud infrastructure. When we use international service providers, we ensure appropriate safeguards protect your information during any cross-border transfers.

All international data transfers comply with Australian privacy law requirements and include contractual protections equivalent to Australian privacy standards. We regularly review our international partners to ensure continued compliance with privacy requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your platform experience, maintain security, and understand how our services are used. You can control most cookies through your browser settings, though some are essential for basic platform functionality.

Essential Cookies

These cookies are necessary for the platform to function properly. They enable core features like secure login, account access, and automation tool functionality. Essential cookies cannot be disabled without affecting basic service delivery.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform and identify areas for improvement. This information helps us enhance automation tools and develop new features that better serve business needs.

Preference Cookies

These cookies remember your platform preferences, customization settings, and automation configurations. They help provide a personalized experience each time you use our services.

Children's Privacy

quintherialo's business automation platform is designed for professional business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and our services require users to be at least 18 years old or have proper business authorization.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Policy Changes

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users by email and prominently display the updates on our platform.

Minor updates, such as clarifications or additional examples, may be made without individual notification. We encourage users to review this policy periodically to stay informed about how we protect their information.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can exercise your data deletion rights or contact us to discuss concerns before the changes take effect.